Return Policy

At MisteryBox25, we strive to provide our customers with high-quality and exciting mystery boxes. However, if you receive an item that is not functioning as expected, we are here to help. Please review our return policy below.

Eligibility for Returns

  • You may request a return if the item is found to be non-functional within 14 days of receiving your order.
  • The item must be in its original packaging and condition, with all accessories included.
  • Proof of purchase (order confirmation or receipt) is required to process a return.

Return Process

  1. Contact Us – Reach out to our customer support team at [your contact email] within 14 days of receiving the item. Provide your order details and a description of the issue.
  2. Approval & Instructions – Our team will review your request and provide instructions on how to return the item.
  3. Return the Item – Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is confirmed as defective.
  4. Inspection & Refund – Once we receive the returned item, our team will inspect it. If the item is found to be faulty, we will issue a replacement or a full refund, as per your preference.

Exclusions

  • Items damaged due to misuse, neglect, or external factors (e.g., water damage, accidental breakage) are not eligible for returns.
  • Mystery boxes are sold as a surprise package; returns are only accepted for non-functional items, not for personal preferences.

Processing Time

  • Refunds and replacements are processed within 5-7 business days after receiving the returned item.
  • Refunds will be credited to the original payment method used during purchase.

For any questions or assistance, please contact our customer support team at [your contact email].

Thank you for shopping with MisteryBox25!